We’re a small family-run business, and every order is made with care, one piece at a time. Our wall art isn’t mass-produced — it’s built to order, handcrafted, and shipped fast, which is why we have a strict but fair cancellation policy.
We allow cancellations within 2 hours of placing your order.
To cancel, just email us at orders@sensefordecor.com with your order number.
After 2 hours, your order will already be in production and can no longer be changed, canceled, or refunded.
Every piece we ship is hand-built by our team from scratch:
The frame is carefully cut, assembled, and stretched by hand.
Your chosen artwork is printed using high-quality inks on premium canvas.
It’s then inspected, packaged, and labeled for shipping — often the same day the order is placed or by the next morning.
We do not hold inventory. Each piece is custom-made, one at a time, just for you.
As soon as your order comes in:
It enters our production queue within minutes.
We begin printing and framing your artwork right away.
We also pre-purchase your UPS or USPS shipping label to ensure fast delivery.
This means materials are committed, labor begins, and your package is already in motion — making it impossible for us to cancel or refund the order after this stage.
If you noticed a mistake (wrong size, wrong shipping address, etc.), please contact us right away. If it’s within the 2-hour window, we’ll do everything we can to help.
As a small business, we pride ourselves on fast turnaround, personal craftsmanship, and premium quality. But because we work with a made-to-order model, cancellations after production begins come at a real cost — not just in materials, but in time and labor.
We deeply appreciate your understanding and support of our process.
Once an item has shipped, cancellations are no longer possible.
If your item arrives damaged or incorrect, please visit our [Returns & Replacements Policy] — we’re always happy to make it right.
| Time Since Order | Can I Cancel? |
|---|---|
| Within 2 Hours | ✅ Yes – Full Refund |
| After 2 Hours | ❌ No – In Production |
| After Shipment | ❌ No – See Return Policy |
